本政策适用于在 crelova.ai 购买 Crelova Credits 的个人。Crelova 应用本身免费；本政策只涉及点数购买。Paddle 是我们的 Merchant of Record，负责处理付款、税费和退款。
1. 适用范围与卖家信息
Crelova 由独立开发者运营。卖家的法定名称和营业地址已提供给 Paddle 作为 Merchant of Record；如需核验，可发邮件到 [email protected]。Paddle 的 Buyer Terms 也适用于你的购买。
2. 14 天内未使用可退
如果你在购买后 14 天内提出申请，并且该笔购买的全部点数都未使用，我们可以为你安排退款。已使用的点数通常不退；重复扣款、未授权交易或法律要求的情形除外。
点数是否已使用以 Crelova 的账本记录为准。退款获批后，相应点数会从账户中扣除。
3. 如何申请
请发邮件到 [email protected]，尽量附上：
- 你的 Crelova 账号邮箱；
- Paddle 订单号或交易号（可在 Paddle 收据中找到）；
- 购买日期和点数包；
- 退款原因（可选）。
我们通常会在 3 个工作日内回复。请只通过 [email protected] 提交，不要发送完整卡号或其他敏感支付信息。
4. 退款处理
Paddle 作为 Merchant of Record 会把获批的退款退到原支付方式。到账时间取决于支付方式和发卡行，通常为 5–10 个工作日；银行处理时间我们无法控制。税费部分按 Paddle 的规则处理。
5. 已使用点数、拒付和未授权交易
已消耗的点数不支持退款，除非适用法律另有要求。如果你认为发生了重复扣款或未授权交易，请先联系 [email protected]，并提供 Paddle 订单号；我们会与 Paddle 一起核查。
如果你直接向发卡行发起拒付（chargeback），我们可能会在争议处理期间暂停相关账户或点数，待争议解决后恢复或调整。
6. 账号删除
删除 Crelova 账号会移除账户访问和相关数据。未使用的点数不保证能恢复；如果你符合退款条件，请在删除账号前先申请退款。法律要求保留的账本或税务记录可能不会随账号删除而立即移除。
7. 法定权利
本政策不排除你所在地区消费者法律赋予的、不能通过合同排除的权利。如果本政策与强制性法律冲突，以法律为准。
8. 联系
退款、账单或支付问题：[email protected]。其他条款见使用条款，价格见点数价格，数据处理见隐私政策。
This policy applies to purchases of Crelova Credits on crelova.ai. The Crelova app itself is free; this policy covers credit purchases only. Paddle is our Merchant of Record and handles payment, tax and refunds.
1. Scope and seller information
Crelova is operated by an independent developer. The seller's legal name and business address are provided to Paddle as Merchant of Record; you can request them at [email protected]. Paddle's Buyer Terms also apply to your purchase.
2. Refunds within 14 days if unused
If you request a refund within 14 days of purchase and none of the credits from that purchase have been used, we can arrange a refund. Used credits are normally non-refundable, except for duplicate charges, unauthorized transactions or where required by law.
Whether credits have been used is determined by Crelova's ledger. If a refund is approved, the corresponding credits are removed from your account.
3. How to request
Email [email protected] with, where possible:
- your Crelova account email;
- the Paddle order or transaction ID from your Paddle receipt;
- the purchase date and credit pack;
- the reason for the request (optional).
We normally reply within 3 business days. Please use [email protected] only and do not send full card numbers or other sensitive payment details.
4. How refunds are processed
Paddle, as Merchant of Record, refunds approved purchases to the original payment method. Timing depends on the payment method and issuer, typically 5–10 business days; bank processing time is outside our control. Tax is handled under Paddle's rules.
5. Used credits, chargebacks and unauthorized transactions
Consumed credits are not refundable unless required by law. If you believe a charge is duplicated or unauthorized, contact [email protected] with the Paddle order ID first; we will investigate with Paddle.
If you file a chargeback with your card issuer, we may suspend the relevant account or credits while the dispute is investigated and restore or adjust them after it is resolved.
6. Account deletion
Deleting your Crelova account removes account access and related data. Unused credits are not guaranteed to be recoverable; if you are eligible for a refund, request it before deleting the account. Ledger or tax records that we are legally required to keep may not be removed immediately with the account.
7. Statutory rights
This policy does not exclude consumer rights that cannot be excluded under the law of your jurisdiction. If this policy conflicts with mandatory law, the law prevails.
8. Contact
Refund, billing or payment questions: [email protected]. See also the Terms of Use, Pricing and Privacy Policy.
